How the Work Is Held
Administrative Policies
Clear, kind, and grounded — these are the practical agreements that allow the coaching work to flourish.
How the Work Is Held
Clear, kind, and grounded — these are the practical agreements that allow the coaching work to flourish.
A Note from Tiffany
These policies exist to keep our time together intentional, protected, and fair to both of us. Reviewing them in advance makes everything that follows easier. If anything is unclear, please reach out before scheduling.
Section One
Insurance is not accepted.
Payment for new client Initial Consultations and Guts & Glory Sessions is due at the time of scheduling in order to secure your slot.
Payment for recurring appointments is due 48 hours before the appointment in order to secure your slot.
Payment for standing appointments is due 1 week prior to session in order to maintain your slot.
Packages are to be scheduled over the space of 3 months.
Full payment is expected at the time of service. Correct change, cash, or personal check is appreciated. Credit card payments are available online via PayPal.
A $50.00 charge will apply for any returned checks.
There will be no refunds of fees paid.
Section Two
Cancellation of a session must be made 24 hours prior to the appointment time, or the fees will be forfeited.
Clients will be charged full payment for missed or forgotten appointments.
Appointments are booked in close proximity, so there may not be enough time to receive a full session if you arrive late. Late arrivals of 15 minutes will have that time removed from their session. A late arrival of 20 minutes or more will be considered a missed appointment, and the full fee will be due.
Section Three
Communication between AJW and the client shall be conducted via telephone call or email. AJW does not receive text messages.
Distance Sessions will be completed via telephone for both national and international clients. The client initiates all calls to the business line at the time of the appointment. Zoom sessions are available upon request. Facebook video or phone and Skype will not be utilized.
Closing sessions are required in order to facilitate a smooth transition out of coaching.
Questions?
Tiffany welcomes questions about any of these policies before you book your first session.